FREQUENTLY ASKED QUESTIONS

Below you will find answers to our most frequently asked questions.
Order / Back Order Status
Where's my order?
When do I get my back ordered items?
When do I get charged for a back order and can I cancel it?
Damaged, Missing or Incorrect Items
I received a damaged or incorrect item.
I received my order and I'm missing an item.
Shipping
Do you ship to P.O. Boxes or General Delivery?
Do you ship internationally?
Payment Methods
What credit cards do you accept?
What type of checks do you take?
Do you ship C.O.D.?
Do you need my credit card number every time I call?
Can't Find an Item You Have Ordered Before
There is a product that I used to order from you, but I no longer see it on the website or in the catalog. Can I still get it?
Wholesale / Resale Accounts
I own a beauty or skin care facility. May I carry some of your products?

 

Order / Back Order Status

Where's my order?

Depending on where you live, you should receive your order within 5 to 10 business days. West coast destinations take about 3-5 days. Midwest destinations take 5 to 8 business days. East coast destinations take 8-10 business days. If these time periods have been exceeded and you have not received your order, call Customer Service at: 1-877-880-0170. Or contact us by email. We will track your order and either provide you an expected delivery date or reship a replacement.

Note: we stock all items listed on our web site and typically ship orders within 48 hours.

When do I get my back ordered items?

If an item is ever back-ordered, there will be an expected delivery date noted noted on your invoice. However, if the back ordered item is a result of a manufacturing problem, the wait may be much longer. If we feel that the item you ordered will be delayed more time than expected, we will notify you by mail. At any time before we ship your back order, you may cancel your back order or substitute it with another item. To check the status of a back order, call Customer Care at 1-877-880-0170 Or you may contact us by email. Be sure to include your name, zip code and a brief description of the item in question.

When do I get charged for a back order and can I cancel it?

If you order an item that is temporarily out-of-stock and we back order it, charges or credits are treated differently depending how you originally paid. If you paid by credit card, your card will not be charged for the back ordered item until the day we ship it. You may notify us to cancel a back order at any time before we ship it. If you paid by check or similar method, your account will carry a credit until we ship the back ordered item. You may cancel your back order any
time before it ships. You may then request a refund check or apply your credit toward another purchase. If a back order is shipped to an address in the Continental USA, you will not be charged a second shipping charge.

Damaged, Missing or Incorrect Items

I received a damaged or incorrect item. How do I get this resolved?

Please call Customer Care at 1-877-880-0170. You may also contact us by email. Be sure to include your name, invoice number, zip code and a brief description of the product in question. We will reship the damaged or correct item to you and make arrangements for the return of the one you received.

I received my order and I'm missing an item.

First, make sure the missing item is not marked back ordered under the (B/O) column on the receipt enclosed in the package. If not, and you are missing the item, contact us and we will immediately ship the time (at no cost to you, of course!) Or you may request a credit or refund by calling Customer Service at 877-880-0170 You may also contact us by email at. Be sure to include your name, zip code, invoice number and a brief description (including item number) of the missing product.

Shipping

Do you ship to P.O. Boxes or General Delivery addresses?

Yes, because we use U.S. Priority Mail, these addresses are the same as any regular street address

Order Form and Shipping Rates

Do you ship internationally?

We use Global Priority Mail to ship internationally. The usual shipping cost varies between $12.00 and $16.00 depending on the destination country. Larger orders will be individually weighed and priced accordingly.

Payment Methods

What credit cards do you accept?

Credit cards accepted are Visa, MasterCard, Discover and American Express.

What type of checks do you take?

We accept personal checks, company checks, cashier's checks, and money orders.

Do you ship C.O.D.?

No.

Do you need my credit card number every time I call?

No. If you have ordered once, you may simply say, "Credit Card on file." Please supply the expiration date, however, in case it has changed.

Can't Find an Item You Have Ordered Before

There is a product that I used to order from you, but I no longer see it on the website or in the catalog. Can I still get it?

If possible, we will try to supply you with the product you liked. Please call our Customer Service at 877-880-0170 and leave us a complete description of the product along with your Fax or phone number so we may get back to you. An e-mail would be fastest.

Wholesale / Resale Accounts

I have a beauty or skin care facility and would like to carry some of your products. What should I do?

Please call 1-877-880-0170 or e-mail us and we will call you back to help you with your wholesale questions. We will need a copy of your resale license to complete a wholesale order.